Every Property Enquiry Answered. Even When Your Team Is Busy.
Hire-Lexi gives your property business an AI receptionist who can answer incoming calls, capture enquiries, qualify callers and help move them toward the right next step.
Built around your agency • Works 24/7 • Captures enquiries you'd miss • No long-term contracts
"Hi, I saw the three-bed on Rightmove. Is it still available and can I arrange a viewing?"
"It is. Let me take a few details and we'll get a viewing booked for you. What's your name and the best number for you?"
Let's talk about your agency.
Tell us a bit about your branches and when suits you. A member of the Hire-Lexi team will be in touch.
Meet Lexi.
Experience a real conversation with Lexi and discover how she could help your business.
No forms. No phone call. Just speak to her directly.
"How could you help my business?"
Lexi (AI Receptionist)
Online & ready to demonstrate- Start a conversation using the voice widget.
- Tell Lexi what type of business you run.
- Ask how she could help your business handle calls and enquiries.
- Ask follow-up questions and experience how naturally she responds.
Demonstration purposes only. Lexi will be customized for your exact business rules, services and workflows.
Want Lexi answering calls for your business?
Let's show you how Lexi could work for your business.
New applicants and potential vendors still expect someone to answer.
Property businesses receive repetitive and time-sensitive calls all day. When the team is conducting viewings, speaking to landlords or already on another call, those enquiries can slip away.
Common calls your team handles every day
“I'd like to arrange a viewing.”
“Is the property on Rightmove still available?”
“I want to value my house.”
“I'm a tenant with a maintenance issue.”
“I'd like to speak to the lettings team.”
“I'm calling about a property you manage.”
Lexi can be configured to identify why someone is calling and follow your agency's process for each enquiry type.
Without Lexi
- A potential vendor calls while your negotiator is out on a viewing. Nobody answers.
- A tenant calls out of hours with a maintenance issue and reaches voicemail.
- Several enquiries arrive at once after a new listing goes live. Most get a busy tone.
- A buyer who wants to arrange a viewing calls the next agency on the list.
With Lexi
Lexi answers immediately while your team keeps working. She captures the caller's details, identifies the enquiry type and follows your configured process, booking viewings, routing maintenance or taking a message for the right department.
Every call answered. Every enquiry captured. Opportunities kept on your books, not your competitor's.
An extra pair of hands on the phone. Available 24/7.
Lexi works alongside your team, handling the calls you can't get to, following your agency's rules and processes.
24/7 Incoming Call Answering
Answers calls when your team is on viewings, with landlords or already on another call.
Viewing Enquiry Capture
Captures viewing requests and helps book appointments where your systems support it.
Buyer & Tenant Qualification
Asks the right questions to qualify applicants before they take up your team's time.
Vendor Enquiry Capture
Captures valuation and vendor enquiries so potential instructions don't slip away.
Valuation Enquiry Handling
Handles valuation requests and books appointments according to your process.
Maintenance Enquiry Routing
Logs tenant maintenance issues and routes them to the right contact or team.
Department Routing
Identifies which department a caller needs and transfers or routes accordingly.
Appointment Booking
Books viewings and valuations where configured and supported by your systems.
SMS Follow-Up
Sends confirmation or details by SMS during or after the call where configured.
Human Transfer
If a caller needs a member of staff, Lexi can transfer or escalate per your rules.
Out-of-Hours Answering
Handles evening and weekend enquiries so nothing waits until the office reopens.
Multiple Simultaneous Calls
Unlike one receptionist on one phone, Lexi can handle several callers at once.
Real situations. Real outcomes.
How the same call plays out with and without Lexi on your team.
Potential vendor calls while negotiator is on a viewing
Phone rings in an empty office. The vendor leaves a message or calls another agent to value their home.
Lexi answers, captures the vendor's details and books a valuation appointment according to your process.
Tenant calls out of hours
Office is closed. A maintenance issue waits until the morning, or the tenant chases you elsewhere.
Lexi answers immediately, logs the maintenance enquiry and routes it to the right team or contact.
Buyer wants to arrange a viewing
The call goes unanswered while staff are dealing with walk-in applicants. The buyer moves on.
Lexi captures the buyer's details and helps book a viewing where your booking system supports it.
Multiple enquiries after a new listing goes live
One phone, one person. Most callers get a busy tone or voicemail during the rush.
Lexi handles multiple callers at the same time, so every enquiry from your new listing is captured.
Caller needs a particular department
Reception takes a message, the caller waits for a callback, and the enquiry cools off.
Lexi identifies the department needed and transfers or routes the call according to your rules.
Lexi follows your agency's configured processes and escalates to a qualified member of staff where appropriate. She does not provide legal or property advice or make decisions that should be handled by your team.
She doesn't sound like a robot.
Lexi is built to hold natural, helpful conversations with real applicants, vendors and tenants, the way a great receptionist would.
How much could missed calls be costing your agency?
Every missed call is a potential instruction, viewing or valuation that may go to another agent. Let's put a number on it.
Your Agency Numbers
Based on your numbers...
If Lexi captured just half of these missed calls:
These figures are illustrative estimates based on the numbers you enter and are not a guarantee of revenue. Actual results depend on your agency, call volume and conversion.
Built around measurable outcomes.
The proof is in the calls answered and the enquiries captured.
"Our team spends a lot of time away from the office on valuations and viewings, but property enquiries don't stop while we're out. Lexi gives an agency the ability to capture those enquiries immediately rather than relying on someone calling back later."
Rebecca Collins
Branch Director · Collins & Hart Property
UK Estate & Lettings Agency
Negotiators were frequently away from their desks conducting viewings and valuations while new property, landlord and tenant calls continued arriving.
760
Inbound calls per month
17%
Previously missed
129
Potential calls recovered
42
Buyer, tenant or valuation opportunities captured
£9,450
Example potential opportunity value
How Lexi helps: Lexi answers incoming calls, identifies the reason for the enquiry, captures relevant information and routes or progresses the caller according to the agency's configured process.
Illustrative scenario
Questions about Lexi for estate agents.
Professional
Built for UK estate and letting agents
Final pricing depends on call volume, locations, integrations and workflow complexity. Setup fees and any applicable additional charges will be confirmed in your written quotation.
Contract terms, setup and monthly pricing are discussed during your consultation. Hire-Lexi Service Terms.
Your Team Can't Be in a Viewing and Answer the Office Phone at the Same Time. Lexi Can.
See what happens when your agency has an extra receptionist available 24/7.